American Accents (and AI) Could Save India’s Outsourcing
(Bloomberg Opinion) — For Tomato.ai and other California-based startups trying to crack the code of real-time accent conversion, the old “you like tomayto, I like tomahto” is no reason to call the whole customer-service thing off. If done right, accent neutralization could have significant potential in India — a country in the grip of an employment crisis. The outlook for…